Stumbled across this group while trying to solve my problem with two Chilean IPhones 6s. Too late I found out that although cell phones in Chile must be unlocked for all in country carriers since 2012, the carriers put country locks on the phones that makes them unusable anywhere but Chile. I am in Mexico and bought these for my grandkids. They are new in box, I have all the documentation and numbers for them.
I found out about the country lock from postings on other sites, including Apple forums, by Chileans wanting to use their cell phones with outside carriers when on extended foreign travel. It seems that these Chilean carriers have figured out they can use these locks to force you all to pay high roaming fees when you are out of country. Sleazy!
A lot of detective work reveals the phones are NOT blacklisted so I should be able to own and use them. This is the result of checking with both AppleCare and a third party phone unlocking service. As part of this, the phones were traced to Movistar Chile. I have not found any unlocking service that can get rid of the Chile country lock and Apple will not do it.
Thus far I have been unable to establish a working interaction with this company, they only show a telephone number for consumer issues, no email. I am both hearing impaired and very weak in Spanish, particularly on the telephone. That's why I'm trying to establish a written connection with them over which I can send blacklist reports and other data verifying the phones are clean and assigned to Movistar Chile.
They have a Facebook page but are unresponsive to queries left there. It is like trying to deal with a big amorphous blob. Apple, of course, while confirming the phones are clean will not remove the country lock but says I have to get Movistar to do so.
So here is my question/request:
1. Does anyone have an email contact or way to get in touch in writing with Telefonica Movistar Chile technical support services?
2. Can you refer me to anyone in country who might be able to assist me in this matter?
Any help will be apprecited.
I didn't find the right solution from the Internet.